Privacy Policy

Introduction

At Ghorlaxxcrax, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you participate in our emotional intelligence training programs. We comply with the Privacy Act 2020 (New Zealand).

Information We Collect

We collect information that you voluntarily provide when enrolling in our programs, contacting us, or participating in group discussions and training sessions. This may include:

• Name and contact details (email address, phone number)
• Details about your interest in emotional intelligence development
• Information you provide in forms, enquiries, or during sessions

We may also collect technical information when you use our website (see Use of cookies and Third-party services).

How We Use Your Information

Your information is used to:

• Communicate about our programs and process enrollments
• Provide program materials and deliver training sessions
• Send updates about upcoming sessions, program changes, and relevant resources
• Improve our services and website experience

Legal Basis for Processing (Privacy Act 2020)

We collect and use your personal information in accordance with the Privacy Act 2020 (New Zealand). Our processing is based on your consent when you enrol or contact us, and on our legitimate interests in providing and improving our programs and services.

Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. Information shared within group discussions remains confidential among participants. We may share information:

• With service providers who assist us (e.g. hosting, email) under strict confidentiality
• Where required by New Zealand law or to protect our rights
• As aggregated, non-identifiable data for research or program improvement

Data Protection

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure storage systems and limited access protocols.

Your Rights and Choices

Under the Privacy Act 2020 you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information where applicable
• Opt out of marketing communications at any time

To exercise these rights, contact us using the details below. You may also complain to the Office of the Privacy Commissioner (New Zealand) if you believe your privacy has been interfered with.

International Transfer of Data

Some of our service providers (e.g. Google, hosting or email providers) may process data outside New Zealand. Where we do so, we take steps to ensure your information is protected in line with the Privacy Act 2020 and applicable agreements.

Data Retention

We retain your personal information only for as long as necessary to provide our services, fulfil the purposes set out in this policy, or as required by New Zealand law. When no longer needed, we securely delete or anonymise it.

Children's Privacy

Our programs and website are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

Third-Party Services

Our website may use the following third-party services, which may collect or process information:

• Google Ads: Conversion tracking and remarketing may be used to measure ad performance and show relevant ads. Google may use cookies and similar technologies.
• Google Analytics: We may use Analytics to understand how visitors use our site (e.g. pages viewed, traffic sources). This helps us improve our website.
• Google Maps API: We may embed maps to show locations. Google may collect data when you interact with the map.

Each provider has its own privacy policy. We encourage you to review Google's privacy practices when using our site.

Use of Cookies

Our website uses cookies to enhance your browsing experience and remember your preferences. You can control cookie settings through your browser. For more details, see our Cookies Policy.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or a notice on our website. The "Last updated" date at the top will be revised accordingly.

Contact Information

If you have questions about this Privacy Policy or how we handle your information, please contact us at contactus-ask@ghorlaxxcrax.world or call +64 27 255 5409.